Client Perception of care at Opal - 2026
Feedback is very important to Opal. Clients are invited to give feedback regularly — surveys sent monthly, as well as QR codes around the clinic readily available for in the moment feedback.
These invitations lead to clients regularly giving us feedback about their perceptions of Opal’s clinical, administrative, and facility systems. Clients voices lead to change!
95% of Opal clients say:
"Opal sufficiently challenges my eating disorder"
79% of Opal clients say:
"I believe intersectionality (Race, sexuality, gender identity, size, sexual orientation, religion, disability) is well addressed/talked about at Opal."
97% of Opal clients say:
"I would recommend Opal to a friend"
90% of Opal clients say:
"Opal’s facilities offer me a suitable physical space to pursue my eating disorder recovery."
89% of Opal clients say:
"Opal is a place I can take risks"
91% of Opal clients say:
"Opal’s administrative systems are thoughtfully designed, easy to navigate, and helped me feel supported in showing up for my loved one during their treatment."